FAQS
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Frequently Asked Questions
Find solutions to your most frequent inquiries, designed to enhance your experience with HDS Group. For customized support, our dedicated customer service team is here to assist you.
Visit any of our branches [insert link to page containing branches] with your furniture design, and we'll handle cutting the boards to your exact specifications. We also provide hardware fittings and wall panelling to complete your home improvement project.
Yes, simply visit hdscompany.co.za the branch closest to you or call ahead to arrange a consultation. Our experts will provide a quote based on your project’s needs. You may also reach us directly on our WhatsApp line, and we will put you through to the branch closest to you.
A cut-list is a detailed list of the boards you need cut for your project. Bring this to us, and we’ll cut and edge your boards to the precise measurements. If you need help creating a cut-list to bring your vision to life, visit the closest branch to you where and we will put you in touch with a carpenter who can assist with creating your cut-list.
Yes, we provide a wide selection of hardware fittings, including hinges, handles, and other essentials to complete your project, which can all be found on our hardware page [insert link to page containing hardware products]
Absolutely! You can visit [insert link to page containing branches] any of our branches for help with your cut-list, to get a quote, or to explore our hardware and panelling options. Each branch is equipped to assist with your needs.
We can assist in connecting you with trusted carpenters through the branch closest to you to help bring your vision to reality.
We offer a wide range of boards and colours which you can browse on our product page [insert link to this page]. You can choose the design that best fits your project, and we’ll cut it to size.
Bring your cut-list to any of our branches, and we’ll cut and edge your boards as per your requirements. We ensure precision and quality with every cut.
Visit our Contact page [insert link to this page] for a list of branches, or call XXX XXX XXXX for general inquiries
Yes, you can buy materials directly from our branches if you don’t have a cut-list, including full board sheets and hardware components.
We offer a wide range of hardware, including handles, knobs, hinges, legs, sinks, fruit baskets and more to complement your furniture or kitchen projects. View our full list of hardware fittings on our product page [insert link to this page].
Most branches operate from Monday to Friday, 8 AM–5 PM, and Saturday, 8 AM–1 PM. Check the specific branch details here [insert link to this page].
Delivery is possible through some of our branches for most materials and cut orders. Inquire at your local branch for delivery options.
Yes, samples of our unique colours and products are available at our branches. You can visit to see and feel the materials before deciding.
Lead times depend on the size of your order. Contact your branch for a more specific estimate.
It depends on the status of your order. Contact the branch handling your project as soon as possible to request any changes.
Contact us on XXX XXX XXXX or visit or call any branch, and we’ll refer you to a trusted carpenter in your area.
Yes, we provide consultations for both small and large projects. Contact us for project planning support.
Yes, we provide edging services to give your boards a professional finish. Discuss edging options with our team.
Bring your cut-list, measurements, and any specific requirements. If you need assistance creating a cut-list, our team can help.
Yes, orders can be picked up at the branch. You’ll receive a notification when your order is ready.
Payment can be made via EFT, credit card, or cash at the branch. Inquire at your branch for available options.
Custom orders are non-refundable. However, if there is an issue with the quality, contact the branch to discuss solutions.
PVC wall panelling is low-maintenance and can be cleaned with a damp cloth. Visit us for more care tips.
Yes, send your cut-list to info@hdsgroup.co.za or contact any of our branches for a detailed quote.
We recommend double-checking your measurements. Our team can assist if you’re unsure.
Yes, walk-ins are welcome at all branches, but scheduling an appointment may reduce wait times.
